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If your friend is tired for 90 nevertheless, you will no longer be able to talk calls or surnames. Can I curl to postpaid. Their SIMs will wear the very first printed you put them in your attention, due and dongle internationally.

Police advised us to reply with 'stop contacting me or I Virgi contact the numbsrs - after a 2nd request to stop it becomes a stalking issue. Again we did it and it got worse. Police urged us to block the number at the telco end as it stops a good percentage of harassment cases. We contacted Virgin Australia to get the number blocked at the telco end a simple process I thought but was advised by Virgin Mobile Australia that this was a function that VMA didn't offer their customers. I referred rejecct their website and found some info on Virginn is required to get a call blocked through VMA - Evidence must be supplied to VMA and they will issue a letter to the offender requesting that the harassment stops.

If it persists, more evidence must be provided to VMA and a second letter will be sent to the offender asking then to stop. If the matter still persists, more evidence must be provided to VMA and a third letter will be sent to the offender. If the matter still persists the number will be blocked by Virgin Mobile Australia. All in all probably 5 months, I'm guessing. This process is ridiculous! I decided to lodge a complaint both online and in person regarding this procedure that I believe fails to extend sufficient levels of security and protection to their customers - especially having been given a directive by police to do so. As expected, no support or response has been received from my online enquiry.

From speaking in store with VMA staff, it was clear that they had very little or no knowledge of their companies product. Zero understanding or compassion. We went straight to the Optus store, discussed call blocking and customer security and protection features at the telco end and was impressed with their knowledge and also the protection 'Yes we offer call blocking if you receive harassing calls'. So we purchased an Optus SIM. In fact, we encourage you to! Our postpaid packages come with a whole range of great benefits. You can switch packages at any time by calling our member care team on or by visiting any of our retail stores.

Postpaid Plans What is a credit limit and how can I increase reejct Your credit limit is the maximum amount you will be charged on top of your package monthly fees. How do I get a replacement SIM if mine is lost or damaged? Where can I find Virgin Mobile data bundles? You njmbers suspend your subscription temporarily. To do so give our member care team a call on What is the maximum suspension period allowed for Postpaid? You can suspend your subscription for a maximum period of 60 days. How will I receive my bill? You will receive your monthly bill via email.

When does my new bill cycle start and how many days do I have to pay my bill? Your bill cycle starts from the 28th of each month and your balance will be due to 10th of each month. How can I pay my Postpaid bill? You can pay your Postpaid bill using the following methods: Pay your bill in one of Virgin Mobile stores. Pay your bill through your account on the website of mobile app using credit card, Sadad or Virgin Mobile recharge cards. Pay your bill through Sadad service available in ATM. My outgoing service has been suspended due to non-payment.

How long will it take to resume my service once my bill has been paid? All services will be reactivated as soon as your bill is paid.

Call our Member Care at or visit one of our stores and they will be happy to help you. You can downgrade your Virgin reject numbers plan at any time by calling our Member Care team at numbes by reuect any of our stores. Rejet is service is currently not Virgin reject numbers through your nmbers on the website or mobile app. You can also call our Member care team at or by visiting any of our Vlrgin. How can I prevent the data bundle from being automatically renewed? When will the bundle be automatically renewed? The bundle will be automatically renewed between What happens when the bundle I purchased expires?

When the validity period expires, if you have enough credit in your account, the same data bundle will automatically be renewed. How do I buy a data bundle? Will I save money by purchasing a data bundle? Because data bundle rates are much lower than the standard prepaid MB rate. What are data bundles? A data bundle gives you a specific amount of data usage for a specific price. All you need to do is print the following formcomplete it and email the scanned copy of it to: If your account is inactive for 90 days, you will no longer be able to receive calls or texts. Can I temporarily deactivate my number? Yes, you can deactivate your number for up to a month. To do so, just give our member care team a call on This also could be the result of a network problem.

To get help, call our member care team onor visit one of our stores. Your SIMs will work the very first time you put them in your phone, tablet and dongle respectively. What are the recharge card denominations? We currently offer the following denominations: For example, can I transfer 5. The minimum amount you can transfer is 5 SAR and transfers can only be made in increments of 5. Can I transfer money to a number that is in the grace period? The grace period is the period after at least 60 days on inactivity. During this period, a member can only receive incoming calls and texts. Is there a charge for using the Transfer Service?

What is the maximum number of transactions I can make per day? You can make up to five transactions in one day. What is the minimum amount I can transfer to another account? The minimum amount you can transfer from your account to anther Virgin Mobile number is 5 SAR per day. If your remaining balance will be less than 10 SAR after the transfer, the transaction will be rejected. Can I transfer my credit to a non-Virgin number?

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No, you can only transfer credit from your account to another Virgin Mobile number. Rejecg can I transfer my credit to another number? What is the credit transfer service? How can I check my account balance? There are a couple of ways to check your balance. The callback service is free. You can call our member care team from anywhere on or email us at MemberCare virginmobile.

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What are the roaming rates? We know that roaming can be costly. We want you to enjoy using your Virgin Mobile plans at great rates wherever your travels may take you. Roaming rates will be applied once you arrive at your destination and vary according to local operators. The best way to avoid considerable additional charges while roaming is to subscribe to one of our roaming bundles. When VAT will be introduced? We are required to comply with VAT regulations and collect all taxes applied on behalf of the government. VAT are applied on all Virgin Mobile products and services. VAT will be applied on Recharge cards only.

How can I get more information about VAT? For further information please refer to the General Authority of Zakat and Tax website at www. Your number and SIM are unique, just like you. But if someone you know would like a Virgin Mobile number, you can help them out by directing them to our number booking tool. Will I be able to choose my data package? Can I use my prepaid plan to make international calls? You can use your prepaid plan to call anyone anywhere. And give them our regards when you do! What documents will I need to buy a Virgin Mobile prepaid plan?

You can easily download it from our website or pick one up at any Virgin Mobile store or authorised retailer. To see all the benefits of choosing the Virgin Mobile prepaid plan, have a look here.

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